Legal — Refund Policy

Refund & Cancellation Policy

BizLegal AI sells two product shapes: recurring intelligence subscriptions (monthly, yearly) and one-time intelligence deliveries (reports, certificates, scans, drafts). The policy below sets out how refunds work for each.

Last updated: April 2026

1. Subscriptions — cancel anytime, access runs out the period

You can cancel any recurring subscription at any time, for any reason. Cancellation stops future billing immediately. Access to the product remains active until the end of the period you have already paid for — we do not pro-rate or refund mid-period unless we are at fault for an outage that prevents you from using the product.

To cancel, email [email protected] from the address on file with your order ID, or use the cancel link inside the most recent invoice email. We confirm cancellation within 1 business day. If your next renewal has already started processing on the day you ask to cancel, we honour the cancellation as if received the day before the renewal — you are not charged again.

2. One-time deliveries — non-refundable once produced

Reports, scans, certificates, drafts, and other one-time intelligence outputs are non-refundable once we have produced and delivered the output. The work is bespoke; once analyst time and compute have been spent on your inputs, that cost cannot be returned to us.

Two exceptions apply, and we honour them in full:

✓Damaged delivery — the file is corrupted, unreadable, or missing material content.

✓Demonstrably defective output — the output deviates from what was specified at checkout (wrong jurisdiction, wrong framework, wrong entity), or contains a factual error that we confirm on review.

In both cases we will first attempt to redeliver a corrected version. If the corrected output still fails to meet the specification, we issue a full refund.

3. Pre-delivery cancellations

If we have not yet started production on your one-time order, you can cancel and receive a full refund. For most reports we begin work within 24 hours; once started, the order falls under section 2 above. Email us at [email protected] with your order ID — we confirm whether work has started before treating the request as a cancellation.

4. What is never refunded

✕Past billing periods on cancelled subscriptions (you keep access through the end of the paid period instead).

✕One-time deliveries that have been produced and delivered, where the output meets the specification at checkout (subjective dissatisfaction is not a defect).

✕Cryptocurrency transactions where the chain has finalised and the funds have been swept — we cannot reverse the chain. Where reversal is possible, we cooperate fully.

✕Repeat-pattern refund requests across multiple orders may be declined as abuse of policy.

5. Disputes & chargebacks

Please contact us before opening a chargeback. We respond to billing queries within 2 business days and in our experience the issue is almost always resolvable directly. Chargebacks raised without first contacting us may result in account suspension while we work through the dispute with the card network.

6. Contact

All refund and cancellation requests: [email protected]. Please include your order ID and the email used for purchase.

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